Chachabet Privacy Policy

Chachabet collects personal data that users provide during registration, account management, and use of the platform’s online services. This information is gathered for specific, legitimate purposes and is processed in accordance with applicable Netherlands data protection legislation, including the Algemene verordening gegevensbescherming (AVG), which corresponds to the General Data Protection Regulation (GDPR).

Categories of Personal Data Collected

• Full name and date of birth
• Contact details, including email address and telephone number
• Residential address and nationality
• Payment and financial information
• Device identifiers and IP addresses
• Account activity and transaction history
• Documents submitted for identity verification

Purpose of Data Collection

Personal data is collected to:

• Create and maintain user accounts
• Process deposits, withdrawals, and other financial transactions
• Verify user identity in compliance with anti-money laundering (AML) and know your customer (KYC) regulations
• Deliver customer support services
• Comply with legal and regulatory obligations applicable in the Netherlands
• Improve the quality and performance of the platform

Technical and Organisational Security Measures

Chachabet applies appropriate technical and organisational measures to protect personal data against unauthorised access, loss, alteration, or disclosure. These measures include:

• Encryption of data in transit and at rest
• Access controls and user authentication procedures
• Regular security assessments and system monitoring
• Staff training on data protection obligations

User Rights Under Netherlands Law

In accordance with the AVG and applicable Netherlands regulations, users have the following rights regarding their personal data:

• Right of access: Users may request confirmation of whether their personal data is being processed and obtain a copy of that data.
• Right to rectification: Users may request the correction of inaccurate or incomplete personal information.
• Right to erasure: Users may request the deletion of their personal data, subject to applicable legal retention obligations.
• Right to restriction: Users may request that processing be limited under certain conditions.
• Right to data portability: Users may request the transfer of their data to another service provider in a structured, machine-readable format.
• Right to object: Users may object to processing based on legitimate interests or for direct marketing purposes.

Requests relating to any of the above rights may be submitted to the data protection contact provided by Chachabet.

All personal information collected by Chachabet is used strictly for defined, lawful purposes. The platform does not process personal data in ways that are incompatible with the purposes for which it was originally collected.

Principal Uses of Personal Data

• Account administration: Personal data is used to open, manage, and close user accounts, and to authenticate users upon login.
• Transaction processing: Financial information is used to facilitate deposits, withdrawals, and other payment activities in a secure and accurate manner.
• Service improvement: Aggregated and anonymised usage data is analysed to identify areas for technical improvement and to enhance the overall user experience.
• Marketing communications: With user consent, contact details may be used to send relevant promotional information about platform services. Users may withdraw consent at any time.
• Analytics and reporting: User interaction data is processed to generate statistical reports that support operational decision-making.
• Regulatory compliance: Personal data is processed as required by Netherlands gambling regulations, financial crime prevention laws, and data protection obligations.

Basis for Processing

Data processing is carried out on one or more of the following lawful bases:

• Consent provided by the user
• Performance of a contract to which the user is a party
• Compliance with a legal obligation
• Legitimate interests pursued by the platform, provided these do not override user rights

All processing activities are documented and conducted transparently, in accordance with the standards set by the Autoriteit Persoonsgegevens, the Netherlands data protection authority.

Users have the right to access the personal information held about them and to request changes or removal of that data at any time, subject to applicable legal requirements.

Accessing Personal Data

Users may submit a written request to Chachabet to receive a copy of the personal data held in connection with their account. Requests will be processed within the timeframes required under Netherlands law, typically within one calendar month of receipt.

Correcting Personal Data

If a user believes that any personal information on record is inaccurate or outdated, a correction request may be submitted through the platform’s customer support channels. Chachabet will update the relevant records promptly upon verification.

Deletion of Personal Data

Users may request the deletion of their personal data. Such requests will be assessed in accordance with legal obligations, including those imposed by Netherlands gambling regulations and financial record-keeping requirements. Data that must be retained by law cannot be deleted prior to the end of the applicable retention period.

Consent to Security and Payment Processing

By using the Chachabet platform, users acknowledge and consent to:

• Identity and security verification checks carried out as part of the account registration and ongoing compliance process
• The processing of payment data by authorised third-party payment service providers engaged by the platform to facilitate financial transactions

These processes are necessary for the provision of services and compliance with applicable Netherlands regulations.

The Chachabet platform is intended exclusively for users who are 18 years of age or older. Access to the online casino and sportsbook services is restricted to adults in accordance with Netherlands gambling law and the requirements of the Kansspelautoriteit (KSA), the Dutch gambling regulatory authority.

Age Verification

Chachabet collects information from users at the point of registration and conducts identity verification procedures as required by law. However, the platform cannot independently confirm the age of a user without the submission of valid identity documents. Users are required to provide accurate information regarding their age during registration.

Minors and Data Deletion

In the event that a parent or legal guardian becomes aware that a minor has registered on the platform and provided personal data, they are encouraged to contact Chachabet immediately. Upon receiving such a request and confirming the circumstances, the platform will:

• Permanently delete the minor’s account and all associated personal data
• Ensure that no further processing of that data takes place

Chachabet does not knowingly collect or retain personal data from individuals under the age of 18.

Chachabet operates with the support of partners and service providers who may be located in countries outside the Netherlands and, in some cases, outside the European Economic Area (EEA). As a result, personal data may be transferred to and processed in jurisdictions other than the one in which the user resides.

Basis for International Transfers

By accessing and using the Chachabet platform, users consent to the transfer of their personal data to countries where the platform’s partners and processors operate. Such transfers are undertaken solely for the purposes described in this document.

Safeguards Applied to International Transfers

All partners and third-party processors engaged by Chachabet are required to maintain appropriate data protection standards, regardless of the jurisdiction in which they operate. Contractual safeguards are applied to ensure that personal data transferred internationally receives a level of protection consistent with Netherlands and EEA data protection requirements.

Chachabet does not transfer personal data internationally for purposes beyond those outlined in this document, and all partners are bound by confidentiality and data protection obligations.

This section serves as a legal disclaimer and may affect the interpretation, scope, or practical application of the rules and provisions contained within this Privacy Policy.

Scope and Application

The terms set out in this Privacy Policy become applicable to a user upon the occurrence of any of the following:

• The user provides a signature (electronic or otherwise) indicating acceptance
• The user actively accepts the terms of this document during the registration or account setup process
• The user accedes to the terms through continued use of the platform, which constitutes implied acceptance

Effect of the Disclaimer

The legal disclaimer may alter or limit the scope of certain provisions within this document where required by applicable law or where specific circumstances affect the platform’s legal obligations. In all cases, Chachabet seeks to ensure that users are informed of any such limitations in a clear and transparent manner.

Users who do not agree with any part of this Privacy Policy are advised to discontinue use of the platform and to contact the platform’s support team to discuss the closure of their account and the handling of their personal data.

Cookies are small text files that are stored on a user’s device when they visit a website. They are widely used to enable core website functionality and to gather information about how users interact with online platforms.

How Chachabet Uses Cookies

The platform uses cookies for the following purposes:

• Statistical analysis: Cookies are used to collect anonymised data about how users navigate the website, which pages are visited most frequently, and how long users spend on the platform. This information supports the ongoing improvement of the platform.
• Behavioural analysis: Cookies help the platform understand user interaction patterns, which assists in identifying technical issues and optimising the user experience.
• Personalisation: Certain cookies are used to remember user preferences and settings, allowing the platform to present content in a manner consistent with prior interactions.
• Website improvement: Data gathered through cookies is used to test new features, identify areas requiring development, and ensure the platform performs reliably across different devices and browsers.

Cookie Retention

Cookies placed by the platform are retained for a period of up to one year from the date of placement, unless deleted by the user prior to that date.

Managing Cookies

Users may manage or disable cookies through their browser settings at any time. Disabling certain cookies may affect the availability or performance of some features on the platform. For further information on how to manage cookies, users should consult the help documentation provided by their browser.

By accessing and using the Chachabet platform, users confirm their full and unconditional acceptance of this Privacy Policy in its entirety.

Current Version

The version of the Privacy Policy published on this page at any given time is the version currently in effect. In the event of any conflict or inconsistency between this version and any previously published version, the current published version shall prevail.

Policy Updates

Chachabet reserves the right to update or amend this Privacy Policy at any time. Users are encouraged to review this document periodically to remain informed of any changes. Continued use of the platform following the publication of an updated version constitutes acceptance of the revised terms.

Chachabet may share personal data with third parties in specific, defined circumstances. Such sharing is carried out only to the extent necessary and in accordance with applicable Netherlands data protection law.

Circumstances in Which Data May Be Shared

Personal data may be disclosed to third parties in the following situations:

• Legal obligations: Where required by Netherlands law, a court order, or a regulatory authority such as the Kansspelautoriteit (KSA) or the Autoriteit Persoonsgegevens.
• Dispute resolution: Where disclosure is necessary to investigate, prevent, or resolve a dispute involving the user or the platform.
• Contractual arrangements: Where third-party service providers are engaged under contract to deliver services on behalf of the platform, including payment processors, identity verification providers, and technical infrastructure suppliers.

Notification of Third-Party Sharing

Where third-party recipients of personal data are listed on the platform, users may refer to those listings for further information. Where a specific third-party recipient is not listed, Chachabet will inform users of the purpose and scope of any such disclosure prior to or at the time of sharing, to the extent permitted by law.

Consent to Third-Party Sharing

By providing personal data to the platform, users consent to its disclosure to authorised third parties in the circumstances described above. Users who do not consent to such sharing should refrain from using the platform and may contact the support team to discuss the handling of their data.

The Chachabet platform may contain links to websites operated by third parties. These external websites are independent of the platform and are governed by their own privacy policies and data handling practices.

No Responsibility for External Sites

Chachabet does not exercise control over the content, policies, or data practices of third-party websites. The platform accepts no responsibility for the collection, use, or protection of personal data by external websites accessed through links on this platform.

User Caution

Users are advised to exercise caution when following links to external websites and to review the privacy policy of any third-party website before providing personal information. The presence of a link on the Chachabet platform does not constitute an endorsement or recommendation of the linked website or its data handling practices.