Responsible Gaming at Chachabet

Every form of gambling involves a risk of financial loss. No outcome is guaranteed, and it is important to approach betting as a form of entertainment rather than a source of income.

Chachabet supports responsible play by giving you direct access to tools that help you manage your gambling activity. These tools are available at any time and are designed to keep your experience within healthy boundaries.

Principles to Follow

• Set a budget before you start and stick to it.
• Only gamble with funds you can afford to lose.
• Avoid chasing losses by placing larger or additional bets.
• Take regular breaks during a gaming session.
• Do not let gambling interfere with your personal or professional responsibilities.
• Use the available limit and control tools in your account settings.
• Monitor your betting history to stay informed about your activity.
• Keep gambling separate from alcohol or substance use.
• Be honest with yourself about the time and money you spend on gambling.
• Treat any winnings as a bonus, not as an expected outcome.

Safe gambling is about staying informed, setting boundaries, and playing responsibly at all times.

Gambling addiction can develop gradually and is not always easy to identify. Being aware of the warning signs is an important step toward seeking help early.

Common Indicators of a Gambling Problem

• Spending more time or money on gambling than originally planned.
• Feeling restless or irritable when attempting to cut back or stop gambling.
• Repeatedly trying to win back money that has been lost.
• Borrowing money or selling possessions to fund gambling.
• Neglecting work, study, or family responsibilities due to gambling.
• Hiding or lying about gambling activity from family or friends.
• Continuing to gamble despite serious financial or personal consequences.
• Using gambling as a way to cope with stress, anxiety, or low mood.
• Feeling a constant urge to gamble or thinking about it frequently.
• Losing interest in hobbies or social activities that were previously enjoyable.

Gambling addiction is a serious condition that can affect your financial stability, relationships, and mental health. If you recognise several of these signs in your own behaviour, professional support is available.

Addressing a gambling problem requires concrete action. The following recommendations can help you regain control of your betting behaviour and protect your wellbeing.

Recommended Actions

• Use the deposit limit tool in your account to cap the amount you can add per day, week, or month.
• Activate the loss limit option to restrict how much you can lose within a set period.
• Set a session time limit to control how long you play during each visit.
• Use the self-exclusion feature to block access to your account for a defined period.
• Request a cooling-off period if you feel the need to pause without fully closing your account.
• Avoid gambling when you are emotionally distressed, tired, or under pressure.
• Speak to someone you trust about your gambling habits.
• Seek professional counselling or therapy from a certified addiction specialist.
• Contact a national helpline or support service for confidential guidance.
• Review your financial situation and consider speaking to a debt counsellor if gambling has affected your finances.

All responsible gambling tools are accessible directly through your Chachabet account. You do not need to wait for a problem to become severe before using them.

Professional help is available if gambling is negatively affecting your life. The organisations listed below offer free, confidential support to individuals and their families.

Help and Support Resources

• Jellinek – Specialised addiction care centre providing counselling and treatment for gambling problems. Website: www.jellinek.nl
• Tactus Verslavingszorg – Regional addiction care provider offering therapy and support programmes. Website: www.tactus.nl
• Agog – National organisation supporting family members and loved ones of individuals with addiction. Website: www.agog.nl
• GGZ Nederland – National association for mental health and addiction care organisations. Website: www.ggznederland.nl
• Loket Kansspel – Government information point for gambling regulations and addiction referrals in the Netherlands. Website: www.loketkansspel.nl
• AGOG Chat and Phone Line – Direct support line for family members affected by a loved one’s gambling addiction. Website: www.agog.nl/hulp

Reaching out to a support organisation is a responsible step. These services are free and accessible to all residents of the Netherlands.

If you are experiencing difficulties related to gambling, the Chachabet support team is available to help. You can request account restrictions, self-exclusion, or guidance on available responsible gambling tools at any time.

How to Reach the Support Team

• Live Chat – Available directly on the Chachabet website for immediate assistance.
• Email – Send a detailed message to the support team for non-urgent queries or account requests.
• Help Centre – Access the FAQ and self-service options through the Help section of the website.

All requests related to responsible gambling are handled with full confidentiality and without delay. The support team is trained to assist you with care and without judgement.