Chachabet Rules and Regulations in the Netherlands

User Agreement

By accessing the Chachabet platform, you enter into a binding legal agreement with the operator. This agreement takes effect at the moment of registration and governs all subsequent use of the services. You confirm that you have read, understood, and accepted all conditions outlined on this page.

Eligibility Requirements

To use the platform and place bets, you must:

• Be at least 18 years of age
• Be a legal resident of or located in a jurisdiction where the services are permitted
• Not be registered on any self-exclusion list, including the Dutch national register (CRUKS)
• Have the legal capacity to enter into binding agreements
• Hold only one registered account on the platform

Right to Modify Terms

The operator reserves the right to amend these terms and conditions at any time. Users will be notified of material changes through the platform or via registered email. Continued use of the services following notification constitutes acceptance of the updated terms. It is your responsibility to review this page periodically.

Acceptable Use

You agree to use the platform solely for lawful purposes. The following are prohibited:

• Using automated systems, bots, or scripts to interact with the platform
• Attempting to exploit technical errors or vulnerabilities
• Engaging in any form of fraud, collusion, or manipulation
• Using the account on behalf of a third party

Content Protection

All content available on the platform, including odds displays, software, graphics, and text, is protected under applicable intellectual property laws. Reproduction, distribution, or commercial use of any platform content without prior written authorisation is not permitted.

Limitation of Liability

The operator’s liability is limited to the extent permitted under Dutch law. The platform accepts no responsibility for losses arising from technical disruptions, force majeure events, or user error. Liability for indirect or consequential damages is excluded to the fullest extent permitted by applicable legal regulations.

Eligibility to Place Bets

Only registered and verified account holders who meet the eligibility criteria set out in the General Terms may place bets on the platform. Accounts that are suspended, restricted, or pending verification are not permitted to submit new betting requests.

Bet Acceptance Policy

All bets are subject to acceptance by the operator. A bet is confirmed only upon receipt of a system-generated confirmation. The operator reserves the right to decline or limit any bet without providing a reason. Bets placed during system errors or at clearly incorrect odds may be voided at the operator’s discretion.

Minimum and Maximum Bet Amounts

The following general limits apply to betting on the platform:

Limits may vary by event type, sport, or market. Individual account limits may also apply based on account status or risk assessment.

Calculation of Winnings

Winnings are calculated by multiplying the accepted stake by the confirmed odds at the time the bet was placed. For accumulator bets, odds across all selections are multiplied. Any applicable bonuses are applied after base winnings are calculated, subject to bonus terms.

Betting Restrictions

The operator may impose restrictions on specific accounts, events, or markets at any time. These restrictions may include reduced maximum stakes, limited market access, or suspension of betting rights. Restrictions are applied based on regulatory requirements, risk management, or account activity.

Cancellation Policy

Once a bet has been accepted and confirmed, it cannot be cancelled by the user unless an early cash-out option is available and applicable to the specific bet. The operator may cancel bets in cases of manifest error, event cancellation, or confirmed breach of these rules.

Funding and Withdrawal Fundamentals

All deposits and withdrawals must be conducted through verified account methods. Funds may only be deposited from payment instruments registered in your own name. Third-party payments are not accepted under any circumstances. The account currency is EUR unless otherwise specified at registration.

Available Payment Methods

The following methods are available for deposits and withdrawals:

Available methods may vary. No fees are charged by the platform on standard transactions, though third-party providers may apply their own charges.

Deposit Processing

Deposits are credited to your account upon confirmation from the payment provider. In most cases, this is immediate. If a deposit is not reflected within two hours, you are advised to contact customer support with the transaction reference number.

Withdrawal Procedures

Withdrawal requests are reviewed within 24 hours of submission. Processing times depend on the selected method as indicated above. Withdrawals are sent exclusively to the payment method used for the most recent deposit, where technically possible. The operator may request additional documentation before processing large or unusual withdrawal requests.

Identity Verification (KYC)

Prior to processing the first withdrawal, and in accordance with regulatory requirements, account holders must complete identity verification. Required documents include:

• A valid government-issued photo ID (passport or national identity card)
• Proof of address issued within the last three months
• Proof of ownership of the payment method used

Additional documentation may be requested as part of enhanced due diligence procedures.

Transaction Restrictions and Cancellations

The operator reserves the right to reverse or delay transactions in cases of suspected fraud, unresolved verification, or violation of these terms. Deposits made using funds linked to fraudulent activity will be reported to the relevant authorities and the account will be suspended pending investigation.

The platform is committed to providing a safe and controlled gambling environment for all users in the Netherlands. Gambling is intended as a form of entertainment. If your gambling activity begins to affect your financial situation, personal relationships, or mental health, it is important to take action promptly.

Available Control Tools

The following tools are available to all registered users:

• Deposit limits: Set daily, weekly, or monthly caps on the amount you deposit into your account.
• Bet limits: Restrict the maximum stake per bet or per session.
• Session limits: Control the duration of each gambling session.
• Reality check notifications: Receive timed reminders of how long you have been active on the platform.
• Self-exclusion: Request temporary or permanent exclusion from the platform. Dutch residents may also register with CRUKS (Centraal Register Uitsluiting Kansspelen), the national self-exclusion register.
• Account cooling-off period: Temporarily suspend your account for a defined period without permanent closure.

To activate any of these tools, navigate to the responsible gambling section within your account settings or contact customer support.

Self-Assessment

The platform provides access to a voluntary self-assessment questionnaire to help you evaluate your gambling habits. This tool is for informational purposes and does not constitute professional advice.

Support Organisations

If you require professional support, the following organisations offer confidential assistance:

• Verslavingszorg Noord Nederland (VNN): Addiction care services across the Netherlands
• Jellinek: Counselling and treatment for gambling addiction
• Agog: Support network for family members affected by gambling problems
• De Gok- en Spelhotline: National helpline for gambling-related concerns

Minors are strictly prohibited from using the platform. If you believe a minor has accessed the platform, contact support immediately.

Legal Obligations

The platform operates in full compliance with applicable Dutch and European anti-money laundering (AML) and counter-terrorism financing (CTF) legislation, including the Wet ter voorkoming van witwassen en financieren van terrorisme (Wwft). These obligations are not optional. All users are subject to monitoring and verification procedures as required by law.

Know Your Customer (KYC) Procedures

As part of the AML framework, all account holders must complete identity verification before withdrawals are processed. In certain circumstances, verification may be required before betting rights are fully activated. The KYC process includes:

• Verification of full legal name, date of birth, and residential address
• Confirmation of identity via government-issued documentation
• Source of funds verification for high-value accounts or transactions
• Enhanced due diligence for accounts identified as higher risk

Failure to provide requested documentation will result in temporary restriction of account functions.

Transaction Monitoring

All transactions on the platform are subject to automated and manual monitoring. The following activities may trigger a review:

• Large or unusually frequent deposits or withdrawals
• Deposits followed immediately by full withdrawal without significant betting activity
• Multiple accounts linked to the same identity or payment method
• Transactions inconsistent with the declared source of funds

Suspicious Activity Reporting

Where suspicious activity is identified, the operator is legally required to file a report with the Financial Intelligence Unit Netherlands (FIU-Nederland). Users will not be notified of such reports, in accordance with legal tipping-off prohibitions.

Consequences of Policy Violations

Breaches of the AML policy may result in:

• Temporary or permanent account suspension
• Freezing of account funds pending investigation
• Reporting to law enforcement or regulatory authorities
• Permanent account closure without return of funds where criminal activity is established

Data Collection

The platform collects personal data during registration, account use, and identity verification. The categories of data collected include:

• Identification data: full name, date of birth, nationality
• Contact data: email address, phone number, residential address
• Financial data: payment method details, transaction history
• Technical data: IP address, device type, browser information, session activity
• Behavioural data: betting history, frequency of use, account preferences

Legal Basis and Purpose of Processing

Personal data is processed in accordance with the General Data Protection Regulation (GDPR) and Dutch implementation legislation (UAVG). Data is collected and used for the following purposes:

• Execution of the user agreement and provision of services
• Compliance with legal obligations, including KYC and AML requirements
• Prevention of fraud and unauthorised account access
• Communication regarding account status, promotions, and legal updates
• Improvement of platform functionality through aggregated analytics

Data Sharing

Personal data is not sold to third parties. Data may be shared with:

• Payment service providers for transaction processing
• Identity verification providers as part of KYC procedures
• Regulatory authorities where required by law
• Group companies for internal compliance and fraud prevention purposes

Your Rights Under the GDPR

As a user based in the Netherlands, you hold the following rights regarding your personal data:

• Right of access: Request a copy of the data held about you
• Right to rectification: Request correction of inaccurate data
• Right to erasure: Request deletion of your data, subject to legal retention obligations
• Right to restriction: Request limited processing of your data in defined circumstances
• Right to data portability: Receive your data in a structured, machine-readable format
• Right to object: Object to processing based on legitimate interests

Requests may be submitted via the platform’s designated data protection contact. Responses will be provided within 30 days in accordance with GDPR requirements.

Data Retention

Personal data is retained for the duration of the account relationship and for a minimum of five years thereafter, as required by applicable financial and gambling regulations.

Commitment to Security

The platform applies comprehensive technical and organisational measures to protect user accounts, personal data, and all financial transactions. Security protocols are reviewed and updated on a continuous basis in line with industry standards and regulatory guidance.

Data Encryption

All data transmitted between the user’s device and the platform is encrypted using Transport Layer Security (TLS) with a minimum of 128-bit encryption. Sensitive data stored on platform servers is protected using industry-standard encryption methods. Payment data is handled in accordance with Payment Card Industry Data Security Standards (PCI DSS).

Two-Factor Authentication

Two-factor authentication (2FA) is available to all registered users and is recommended as a standard security measure. When enabled, account access requires both your password and a one-time verification code sent to your registered device or email address. The platform may require 2FA for certain high-value transactions or account changes.

Account Monitoring

User account activity is monitored continuously for signs of unauthorised access or irregular behaviour. Automated systems detect and flag:

• Login attempts from unrecognised devices or locations
• Multiple failed password entries
• Unusual patterns in deposit or withdrawal activity
• Simultaneous login sessions from different locations

In the event of a suspected security breach, the account may be temporarily suspended and the user notified immediately.

User Responsibilities

You are responsible for maintaining the confidentiality of your login credentials. The following practices are required:

• Use a unique, strong password for your account
• Do not share your login details with any third party
• Log out of your account after each session on shared or public devices
• Notify customer support immediately if you suspect unauthorised access

Organisational Measures

Access to user data within the organisation is restricted on a need-to-know basis. All staff with access to personal or financial data are subject to confidentiality obligations and receive regular training on data security procedures.